Terms of Use & Privacy Policy

Last updated: November 2nd, 2024

Toronto Web Host ("us", "we", or "our") operates http://www.torontowebhost.ca (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name , email address, phone number, etc ("Personal Information").

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").  This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. Like many sites, we use "cookies" to collect information. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this information.

We maintain a list of the business contact information for Realtors that we regularly send marketing communications to both on our behalf and on the behalf of Toronto Web Host clients. All eblast communications have a one-click unsubscribe which is honoured immediately.

We may use your Personal Information to contact you with newsletters, marketing or promotional materials for ourselves and our builder clients as well as to send other information such as invoices and purchase related communications.

We use third party payment/digital download processors including, but not limited to, DPD, Paypal, Stripe & Interac Etransfer.  Toronto Web Host is not responsible for any issues with regards to payment processors or other websites outside of the immediate control of Toronto Web Host.

3. Refunds
Due to the nature of digital products, most purchases are sold as NON-REFUNDABLE.  We do not offer a refund for change of mind or if you are dissatisfied with the results. It is very important that you read the contract (if applicable), product page, title and description thoroughly before purchase.

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:

1. You purchased two of the same product accidentally.  If this happens, we'll gladly refund you for the duplicate purchase(s). Just email us.
2. There is a technical problem with the product.  First, please reach out with specific information about the technical issue. If you encounter a consistently reproducible error with the product files that cannot be resolved, please let us know. Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created.
3. The product was misrepresented in the description.  We consider an item to be "misrepresented" when the delivered item does not match the described function in the product description, or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item. For example: An item would be misrepresented if the product description advertised a certain # of templates, but the delivered product shows has significantly less than that. A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.”

We’re unable to process refunds in the following situations:

1. You (or your client) no longer need the purchased product.
2. You found another product you like better, or you’ve changed your mind about your purchase.
3. You don’t have sufficient expertise to use the product.
4. You were unsatisfied with the results.
5. You don’t have the correct software (described in the listing) to open and edit the product. Software requirements may be listed one of several ways, including "Compatible with" information below the product screenshot, file type, or product description.
6. You bought an item by accident, and our system shows that the product was downloaded.
7. You are unsatisfied with the quality of the item.
8. You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service.
9. You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue.
10. Your product purchase was made over 15 days ago.

All refunds are at the sole discretion of Toronto Web Host.

4. Disclaimer
The materials on Toronto Web Host's web site are provided "as is". Toronto Web Host makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Toronto Web Host does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

5. Limitations
In no event shall Toronto Web Host or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Toronto Web Host's Internet site, even if Toronto Web Host or a Toronto Web Host authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

6. Revisions and Errata
The materials appearing on Toronto Web Host's web site could include technical, typographical, or photographic errors. Toronto Web Host does not warrant that any of the materials on its web site are accurate, complete, or current. Toronto Web Host may make changes to the materials contained on its web site at any time without notice. Toronto Web Host does not, however, make any commitment to update the materials.

7. Links
Toronto Web Host has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Toronto Web Host of the site. Use of any such linked web site is at the user's own risk.

8. Site Terms of Use Modifications
Toronto Web Host may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

9. Governing Law
Any claim relating to Toronto Web Host's web site shall be governed by the laws of the Ontario without regard to its conflict of law provisions.

10. Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. 

This Privacy Policy is effective as of September 23rd, 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

The following outlines our privacy policy.

- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. This includes informing our clients.
- We will only retain personal information as long as necessary for the fulfillment of those purposes and in accordance with PIPEDA.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact Us

We welcome your questions. 

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